We Want to Hear from You!

Our annual Resident Satisfaction Survey is now underway, and we are hoping each of our residents and families will participate again this year. Your feedback is so important to us!

“Our residents and families are our best resources to assess the level of care we provide on a daily basis,” explained Melissa Kershaw, MPT, Director of Organizational Development for JGS Lifecare. “These survey results help us provide the highest caliber of care and services by letting us know how we are doing as well as address areas for improvement.”

This year we have once again partnered with Activated Insights, a nationally recognized research firm. The survey is completely confidential and will take place from October 20 through November 3. Residents and families will receive an email or text invitation from Activated Insights with a special link to the survey which can be accessed via a smart phone, computer, or tablet and is compatible with all devices and web browsers. It should take approximately ten minutes to complete the survey. If you have any questions or need assistance, feel free to reach out to your Executive Director.

Kershaw noted the importance of the survey. “This survey provides us with a wealth of valuable information. Please know your participation really does make a difference!”