We Need Your Help!

It’s time for our annual Resident Satisfaction Survey and we are hoping all of our residents and families will participate this year. The survey is a means for our organization to obtain valuable feedback, which in turn helps us provide the highest quality of care. Once again, we have partnered with Activated Insights to implement the survey.

“Feedback from our families is vital to the care and support of our residents,” stated Melissa Kershaw, MPT, Director of Development for JGS Lifecare. “Your input allows us to celebrate the things we are doing well and also make adjustments in the areas where we can do better.”

The survey is completely confidential and will take place from October 17 through October 31. At that time, residents and families will receive an email or text invitationfrom Activated Insights providing you with a special link to the survey. This link will be unique to each individual. The survey can be accessed via a smart phone, computer, or tablet and is compatible with all devices and web browsers. It should take approximately ten minutes to complete the survey.

Our Executive Directors, now known as “Survey Champions,” will guide residents who need assistance in taking the survey. They will be available to provide tablets, answer questions, assist with the survey code and offer assistance with reading the questions, if needed.

Kershaw stressed the importance of the survey. “We continuously strive to support and care for our residents in the best ways possible. Comments from both our residents and family are a tremendous help. We truly appreciate the feedback and will listen to every word!”