Outdoor Family Visitation Guidelines

The Massachusetts Department of Public Health (DPH) and Executive Office of Elder Affairs (EOEA) released guidance on how to safely begin family visitation with our residents.

We are pleased to now offer our families the option to schedule brief, supervised visits with their loved ones through our website. These visits will take place outside and comply with strict protocols for infection control.

Please note that only residents who have never been infected with COVID-19 and residents who have recovered from COVID-19 will be allowed to have visitors. Residents with active or suspected COVID-19 infections as well as residents who are symptomatic, under quarantine, or new admissions until cleared must remain in their rooms or apartments at all times. This plan may change at any time if we receive further direction from DPH and the CDC.

Who is allowed to receive outdoor family visits?

Any resident who has never been infected with COVID-19 and any resident who has recovered from COVID-19 will be given the opportunity to have outdoor visits with families. Residents with active or suspected COVID-19 infections as well as any residents who are symptomatic, under quarantine, or new admissions must remain in their rooms at all times.

How many family visitors are allowed at one time?

Per DPH, a maximum of two family visitors are allowed per visit.

How do I schedule an outdoor family visit?

Outdoor family visits can be scheduled through our website at https://jgslifecare.org/schedule-a-time. Visits must be scheduled in advance to allow staff to make the necessary preparations. In order to provide all families with the opportunity to schedule visits, we are limiting each resident to 1 outdoor family visit per week at this time. We will monitor and adjust these guidelines to best meet the demand.

Will family visitors undergo screening?

Family visitors must pass a temperature check and screening questionnaire at the start of the visit. Family visitors must fit the following criteria to be able to visit:

  • Do not feel ill
  • Free of symptoms of COVID-19 infection including fever ≥ 100.0° F, shortness of breath, sneezing, chest pain or pressure, cough, sore throat, headache, loss of taste or smell, chills, uncontrolled shaking, muscle aches, nausea, vomiting, or diarrhea
  • Come from households without COVID-19 symptoms listed above
  • No close contact with anyone who tested positive for COVID-19 in the last 15 days

What is the protocol before and during the outdoor family visit?

During the outdoor family visits, residents and family visitors must wear a mask and maintain social distancing of at least 6 feet from each other. We ask that family visitors bring and wear a medically-approved mask. Family visitors must refrain from any physical contact including hugging and touching. Any surfaces in direct contact with people will be cleaned and sanitized in between visits. Staff will be on hand to supervise these visits and ensure compliance with all infection control protocols.

Are family visitors allowed to bring food or other items for residents?

We strongly discourage our families from bringing in any items for residents during their visit. Please note that any items may be subject to additional quarantine steps prior to being allowed inside.

What happens if there is inclement weather on the day of the scheduled visit?

In the event of inclement weather, the outdoor family visit may be cancelled as we do not have alternate spaces to hold these visits. If this happens, we will be in contact to let you know and help you reschedule.

My loved one is not allowed to have visitors. What can I do to stay connected?

For those who are not able to have outdoor family visits, we strongly encourage you to schedule a family video call using our website at https://jgslifecare.org/schedule-a-time.

We will monitor and adjust this process as necessary to protect the health and safety of our residents and staff. We are excited to welcome back our families on campus and look forward to seeing you soon.